fixmypics.ai

Trust & safety

Family photos should be handled like family photos.

You're handing us photographs that may exist nowhere else on earth. Here is exactly how we treat them: not as legal boilerplate, but as the engineering rules the system actually runs on.

Plain-English promise

Your photos are private family records. We do not train on them, sell them, publish them, or keep them longer than needed to restore and let you download them.

What happens to a photo

A short, deliberate journey

The safest photo is one we do not keep. The system is designed around getting the restoration done, giving you time to download it, and then letting the files expire.

  1. UploadThe original arrives through HTTPS and is stored outside the public web.
  2. ScrubThe file is re-encoded so GPS and camera metadata are stripped first.
  3. RestoreOnly the image needed for restoration is sent to the model you choose.
  4. PreviewYou judge your selected restoration option before spending credits on its full restore.
  5. DownloadThe restored image stays briefly so you can recover it from history.
  6. ExpireOriginals delete within 1 hour. Restored photos delete within 24 hours.

The deletion clock

Every photo starts on a timer

Every photo you touch is on a timer from the moment it arrives.

Your original upload, gone within 1 hour.It exists only long enough to be restored.
Your restored photo, gone within 24 hours.Long enough to download and recover from history; short enough that we never become a photo warehouse.
Delete it now, whenever you choose.Every completed result has a private deletion control that removes its files and history entry immediately.
One 128-pixel thumbnail stays in your private history.It helps you recognize past restorations and is deleted the moment your account is.

These timers are enforced twice: by the application every few minutes, and independently by the server's operating system, so even if the app itself failed, your photos still expire.

Never training data

Your photos are not fuel for a model

Your photos are never used to train AI, not by us, full stop. To restore an image we send it to the AI model you chose (Google, OpenAI, Black Forest Labs, ByteDance, or Sourceful, routed via OpenRouter), it returns the repaired version, and that's the entire journey. Restored images from some models carry an invisible provenance mark (like Google's SynthID) identifying them as AI-edited, an honesty feature, not a tracker.

What leaves our servers

The image, not your identity

Only the image needed for restoration is sent to the selected AI model provider. Your account details, email, payment information, and restoration history are not sent with it.

Sent for restorationThe temporary image file required to produce the result.
Not sent with itYour email, billing details, account history, or private notes.

Visible to exactly one person: you

No public photo URLs

Outside the public webPhotos are stored where no ordinary internet URL reaches them.
Account-locked deliveryEvery image is served only to the signed-in account that created it.
Reduced loggingWe avoid keeping photos in our logs, and they don't enter long-term backups.
Encrypted in transitConnections use HTTPS from upload through download.

Location data is scrubbed

The place it was taken should stay yours

Every upload is re-encoded the moment it arrives, which strips GPS coordinates and camera metadata before anything else happens, including before the photo is sent to any AI model.

Restoration rule

We repair damage. We don't change people.

Every restoration runs under one strict instruction: fix the scratches, tears, and fading, never alter a face, never invent detail, and where the original is uncertain, leave it soft rather than guess. Models that can't reliably follow that rule are labeled with a caution or removed from the menu entirely. And the thumbs-up/down on every result feeds a running quality score per model, so the menu earns its rankings.

What we will not do

The line stays simple

We will not train on your family photos.Not our models, not future product experiments, not marketing datasets.
We will not sell them.Your photos are not content inventory, leads, or data to monetize.
We will not publish examples without permission.If a photo appears on the site, it should be because the owner chose that.
We will not pretend AI restoration is perfect.Some photos should stay softer than a model's best guess.
We will not turn restoration into another subscription.No monthly bill, no plan to remember, no trick where old credits disappear because you paused.

Money, honestly

You should see the result first

No subscriptionsEveryone is trying to turn ordinary life into another monthly bill. fixmypics is not doing that. Buy credits when you need them; credits never expire.
Free previewsJudge the result before spending anything.
Automatic credit returnIf a restoration fails, your credits come back automatically, usually within seconds.
Stripe paymentsWhen credit packs launch, your card number never touches our servers.
Refund policyClear rules, plain language. See the refund policy.

Sensitive photos

Use judgment with any online AI service

If a photo is extremely sensitive, private, legal, medical, or unsafe for anyone else to process, do not upload it. We built this system to be careful, but no online AI service should ask you to ignore your judgment.

Who's behind this

This is not a faceless policy page

One person, restoring his own family's three-generation archive, built this. Read the story. Questions go to [email protected] and land with that person, usually same-day. The formal versions of everything on this page live in the privacy policy and terms.